Hospitality & Restaurant

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What makes hospitality and the restaurant business really special are challenges related to the speed of operations, high customer expectations, and complicated operations. Managing reservations, waitlists, and table assignment on paper can be riddled with mistakes and over-bookings, leading to disgruntled customers. 

Different POS systems across various outlets may make centralized reporting and data analysis quite a challenge, to understand:

• Demand fluctuations for staff scheduling, managing employee availability, and labor cost tracking.
  
• Standard menu items across multiple locations; recipe variations; and food cost calculation, accurate to the last decimal.
  
• Customer preferences, loyalty, and personalization.
  
• Revenue, expenses, and profitability across multiple outlets and revenue streams like dining, events, and room service. Multiple vendors and their relations, orders, and contract negotiations.
  
• Perishable inventory, fluctuating demand, and running multiple locations can result in wastage and inaccurate stock levels.